Questions? Answers.
Answers to 30 common questions about our services, quotes, payment, ownership, websites, marketing, WhatsApp and support.
No matching question. Ask us directly and we will answer within 24 hours.
Getting started6
How do I start a project with Zidnas?
Request a quote, or message us on WhatsApp. We reply within 24 business hours, have a short call to understand your goals, then send a written quote.
Why are there no prices on the website?
Every project has a different scope, so we send you a clear, tailored quote within 24 business hours, with no obligation.
I don't know which service I need. Can you help?
Yes. Choose "Help me choose" in the quote form or message us, tell us your goal, and we suggest the right mix.
How long does a typical project take?
Landing pages take days, company websites two to four weeks, and stores or custom systems longer. Your quote includes a clear timeline.
Do you offer a free consultation?
Yes. The first call to understand your needs and suggest a plan is free, with no obligation.
Do you work with clients outside my country?
Yes. We work remotely with businesses in the Gulf, the Middle East and around the world.
Payment & ownership5
How do I pay?
We accept all major payment methods worldwide. Payment details are included with your quote.
Who owns the website and accounts?
You do. Domains, hosting, analytics, ad accounts and email are registered under your company, not ours.
Do you take payment in stages?
Larger projects are usually split into milestones, so you pay as work is delivered.
Are hosting, domains and ad budgets included?
These are paid to their providers. We explain each cost clearly in your quote, with no hidden fees.
Will I get the source code?
Yes. After full payment, the source code and files belong to you.
Websites & stores5
Will my website work well on mobile?
Yes. Every site is designed mobile-first and tested on real phones, tablets and laptops.
Do you build Arabic and bilingual websites?
Yes. Fully right-to-left Arabic sites and bilingual sites, with correct SEO for each language.
Can I edit the website myself?
Yes. We hand over an easy dashboard and show you how to update text, images and products.
Which platforms do you build on?
WordPress and WooCommerce for most sites, Shopify, Salla or Zid for some stores, and Laravel, Node.js or React for custom applications.
Can you redesign my current website?
Yes. We modernize the design and structure while keeping the Google rankings you already have.
Marketing & SEO5
How long until SEO shows results?
Most sites see clear progress within three to six months, depending on competition and content.
Can you guarantee first place on Google?
No honest agency can guarantee a position. We guarantee correct work and clear monthly reporting.
Do you manage Instagram, TikTok and Snapchat?
Yes, along with WhatsApp, X, Facebook and LinkedIn: content, management and paid campaigns.
Do you create the content and designs?
Yes. Post designs, short videos, captions in Arabic and English, and AI-assisted visuals reviewed by our team.
Will my business appear on Google Maps?
We set up and optimize your Google Business Profile so you appear in local searches.
Automation & WhatsApp4
Can my whole team use one WhatsApp number?
Yes. With a shared inbox, your team answers customers from one number, with assignment and full history.
Is bulk WhatsApp messaging allowed?
Only through the official WhatsApp Business Platform, to customers who opted in, using approved templates.
Which CRM do you recommend?
The one that fits your size and budget, such as HubSpot, Zoho or Odoo. The account stays in your name.
Can you connect my website, CRM and WhatsApp?
Yes. That is our specialty: every enquiry flows into one system and reaches the right person.
Support & care5
Do you support the website after launch?
Yes. Monthly maintenance covers updates, backups, security checks and a report, and support is there when you need it.
Do you maintain websites you did not build?
Yes, after a first check of the site's condition.
How fast do you answer support requests?
During working hours we confirm quickly and give you an estimate. Urgent issues get priority.
Can you move my website to better hosting?
Yes. We migrate files, database and email carefully, with minimal downtime.
What if my website gets hacked?
We restore from a clean backup, remove the infection, close the hole and add protection.
Let's build your project together.
Answer a few quick questions. Your tailored quote arrives within 24 business hours.